The Initial Interview

The key to a successful result starts in the beginning with the initial interview. It is during this time that certain questions should be asked and an assessment made of the factors causing the patient to seek this type of treatment. The expectations the patient has needs to be clearly defined. It is important to conduct this interview in a comfortable, non-dental environment and really listen to what the patient is saying. Listening is more than being quiet while the patient is talking and you are thinking of the next thing to say. Effective listening is being attentive, compassionate and truly understanding what the patient is expressing. It is often helpful to summarize what the patient has said by rephrasing and restating their responses. Follow by asking for conformation of your understanding of what was originally said. Also pay attention to the patient's body language and amount of eye contact. All discussions should be recorded in writing for future reference.

The purpose of the initial interview goes far beyond collecting information. It is an important time to establish a relationship, comfort, and build trust. No patient is going to go ahead with any kind of treatment until they feel the can trust you. An analogy would be a skydiver has to trust the parachute was packed properly, because once out of the plane, there is no going back. At some point, the same is true for the patient. During the initial interview, you have to move the relation ship between you and the patient to the level of trust. That occurs only when the patient feels comfortable in you skills, demeanor and feels the environment they are in is safe.

Within the ethical boundaries you have determined, it is far better to approach this type of dentistry form the emotional instead of the logical side. Make a purposeful and calculated effort to not get into the details or the "how" of the treatment with the patient. But rather, continuously assure them that you can produce the results they desire. Your clinical experience will give you an initial reaction that is usually right. Most cases can be completed to a patient's level of expectation and largely will depend on what they are willing to go through to get there.

Dr Rhys Spoor DDS Aesthetic / Restorative Dentistry - Providing services in cosmetic and sleep dentistry to the area of Seattle, Washington.

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